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Added 2 days ago

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Job Reference: 2614_1570887378

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  • Money

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Job Reference: SWD2L_1570745698

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  • Money

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Job Reference: 2608_1570639370

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Job Reference: 2607_1570638766

  • Location

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  • Money

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Job Reference: 2604_1570638541

  • Location

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Revenue & Settlement Manager

Job Reference: 2605_1570635364

  • Location

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Job Reference: 2602_1570615679

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Job Reference: 2598_1570532205

  • Location

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Added 6 days ago

1st Line Support Engineer

Job Reference: 1019ITBH_1570510813

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Added 04 Oct 2019

Service Delivery Manager

Job Reference: SDM_1570190948

  • Location

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  • Money

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Added 02 Oct 2019

Recruitment Consultant – Energy and Utilities

Job Reference: 2848_1570030307

  • Location

    Birmingham, England

  • Money

    £18000 - 30000 per annum

  • Contract

    Permanent

Here at Consult Energy we are going through an exciting period of growth and are looking for dynamic individuals to join us on our continued mission, to become the UK’s leading Energy and Utilities Recruiter. Having already made some fundamental hires during 2019, we have ambitious growth plans to triple our headcount over the next […]

Added 02 Oct 2019

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Job Reference: 2573_1570026971

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Added 01 Oct 2019

Business Analyst

Job Reference: BAN_1569962438

  • Location

    Nottingham, G1 7HF, England

  • Money

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Business Analyst – Nottingham A leading energy industry organisation are searching for an industry experienced Business Analyst to form part of its operations team. It’s an exciting time for the business as they look to widen their product offering and expand into new a Essential Skills/Experience Experienced in business analysis able to work well with […]

Added 01 Oct 2019

Junior Business Analyst

Job Reference: JBA_1569961461

  • Location

    Poole, BH15 1TW, England

  • Money

    £25000 - 25000 per annum

  • Contract

    Permanent

Junioe Business Analyst – Poole My client is looking to recruit an Junior Business Analyst / Project Manager to help and support with the business needs. As a Junior my client is looking for someone who can learn whilst on the job which will help your own personal development. Reviewing requirement and having the knowledge […]

Added 01 Oct 2019

Customer Service Manager

Job Reference: CSM_1569960827

  • Location

    Poole, BH15 1TW, England

  • Money

    £30000 - 40000 per annum

  • Contract

    Permanent

Customer Services Manager – Poole My client is looking to recruit an expereinced Customer Service Manager to work within the Contact Centre. You must have the ability to manage and oversee the performance of your team and ensure KPI’s are met. Strong leadership skills with the passion to achieve and exceed targets and KPI’s Experience […]

Added 01 Oct 2019

Energy Customer Service Trainer

Job Reference: ETN_1569959930

  • Location

    Poole, BH15 1TW, England

  • Money

    £25000 - 35000 per annum

  • Contract

    Permanent

Customer Services Trainer – Poole My client is looking to recruit an trainer to train and new and existing colleagues. My client provides customer led solutions for their clients and recognises that they are able to deliver an enriched customer experience by training their staff to the best of their ability. We are currently looking […]

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Energy Customer Service Trainer

Job Reference: ETN_1569959930
Date Added: 01.10.19
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Details

  • Location

    Location: Poole, BH15 1TW, England

  • Money

    Salary: £25000 - 35000 per annum

  • Contract

    Sector: Customer Operations

Customer Services Trainer - Poole

My client is looking to recruit an trainer to train and new and existing colleagues. My client provides customer led solutions for their clients and recognises that they are able to deliver an enriched customer experience by training their staff to the best of their ability. We are currently looking to recruit a Trainer whose focus will be to provide a high quality induction training in our Contact Centre.

  • Delivery of the induction training to new starters supporting the internal reinforcement of the company values, vision, policy and procedures
  • Assist in the design and delivery of other training interventions across the operations
  • Ensure that all training and training materials conform to the company branding guidelines and are aligned to our vision, mission and values
  • To work in partnership with key stakeholders and help support engagement initiatives across the contact centre
  • Evaluation of induction training and other programmes to drive continuous improvement and develop new approaches to training and the development of new programme
  • Group and individual coaching support post training interventions in contact centre to ensure competency levels are reached, maintained and learning has been embedded
  • To design and deliver a suite of e-learning modules to help increase personal development

The successful trainer will have the following skills and experience

  • Knowledge of using e-learning packages
  • Ability to work effectively within a team
  • Experience of delivering training
  • Understanding of learning styles
  • Experience of coaching individuals
  • Energy knowledge is extremely desirable

Salary £25,000 - £35,000 depending on experience

If you are a trainer that is passionate about aiding the delivery of excellence in customer service and advocating the importance of the customer journey then please do not hesitate to apply.

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