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Added 2 days ago

Operations Manager

Job Reference: 2491_1573891644

  • Location

    Edinburgh, Scotland

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Operations Manager – Edinburgh An innovative leading Energy company are currently hiring for an Operations Manager to join their team as part of their ongoing recruitment drive. The successful candidate will utilise their knowledge of the Energy sector to help deliver an excellent service to customers while leading and motivating an internal team. Essential Skills/ […]

Added 3 days ago

Software Developer

Job Reference: 2669_1573822237

  • Location

    Watford Watford, England

  • Money

    £55000 - 70000 per annum

  • Contract

    Permanent

Software Developer – Watford A unique technology company offering world class solutions to the Utility sector is currently looking to add a Software Developer to their team. The role will offer a high level of autonomy and a large degree of flexibility in working from home. ESSENTIAL SKILLS Need to know Angular.js 2 (2+ years) […]

Added 5 days ago

Business Analyst

Job Reference: 2668_1573661288

  • Location

    Horley, England

  • Money

    £40000 - 45000 per annum

  • Contract

    Permanent

BUSINESS ANALYST​An exciting opportunity has arisen for a change focussed Business Analyst to join a well-established multinational company within the utilities sector. My client are looking to strengthen their change management capabilities within an existing project team.​Job Title: Business Analyst​Location: Surrey​Salary: Up to £45,000 + benefits ​Key Skills: ESSENTIAL SKILLS Background in business process analysis […]

Added 07 Nov 2019

Business Change Analyst

Job Reference: 2661_1573139698

  • Location

    Stoke on Trent, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

BUSINESS ANALYST – Staffordshire With a number of fresh projects signed off our client are currently looking for at least one Business Analyst to come in and join their team on a permanent basis. ESSENTIAL SKILLS Prior experience working in the Utility sector would be highly desirable A background working in business change Ability to […]

Added 06 Nov 2019

IT 2nd Line Support Engineer – Contract

Job Reference: 2650_1573064752

  • Location

    Belfast, Northern Ireland

  • Money

    £100 - 110 per day

  • Contract

    Contract

IT 2nd Line Support Engineer

Added 24 Oct 2019

Systems Developer

Job Reference: 2629_1571932247

  • Location

    Edinburgh, Scotland

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Systems Developer Are you an experienced Developer with strong Python experience? I’m looking to speak to Systems Developers with experience using SQL and Python who are interested in a brilliant new Developer opportunity in a technically orietated business. You will need: SQL development experience Python 3 experience Docker experience Web development experience would be useful […]

Added 23 Oct 2019

Business Change Manager

Job Reference: 2634_1571837448

  • Location

    London, England

  • Money

    £45000 - 50000 per annum

  • Contract

    Permanent

BUSINESS CHANGE MANAGER – 12 MONTH FTC ​ An exciting opportunity has arisen for an experienced Business Change Manager to join a well-established multinational company within the utilities sector. My client is looking to strengthen their change management capabilities within an existing project team to cover maternity leave. ​ Job Title: Business Change Manager Role […]

Added 22 Oct 2019

Recruitment Consultant

Job Reference: 2296_1571754182

  • Location

    Birmingham, England

  • Money

    £18000 - 26000 per annum

  • Contract

    Permanent

Here at Consult Energy we are going through an exciting period of growth and are looking for dynamic individuals to join us on our continued mission, to become the UK’s leading Energy and Utilities Recruiter. Having already made some fundamental hires during 2019, we have ambitious growth plans to triple our headcount over the next […]

Added 18 Oct 2019

SQL Data Analyst

Job Reference: 2628_1571409591

  • Location

    Chesterfield, England

  • Money

    £30000 - 36000 per annum

  • Contract

    Permanent

SQL Data Analyst Are you a Data Analyst with experience using SQL? Do you have great reporting skills? Are you looking for an exciting role where you can develop your skills in a growing business? Then this could be for you!! I’m working with a client which is diversifying, so going through a really exciting […]

Added 16 Oct 2019

Data Analyst

Job Reference: 2616_1571219829

  • Location

    Kensington and Chelsea, England

  • Money

    £27000 - 30000 per annum

  • Contract

    Permanent

Data Analyst – West London Are you a recent STEM graduate looking to get your foot in the door of a fantastic Trading business? Or are you a Junior Data Analyst wanting to broaden your experience? I’m working with a leading trading client who are looking for a graduate calibre Data Analyst in London to […]

Added 12 Oct 2019

2nd Line Support Engineer | Contract

Job Reference: 2614_1570887378

  • Location

    Kingston Upon Hull, England

  • Money

    £100 - 110 per day

  • Contract

    Contract

2nd Line Support Engineer | Contract

Added 11 Oct 2019

Windows 10 Rollout – Newcastle

Job Reference: 2612_1570750056

  • Location

    Newcastle upon Tyne, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Windows 10 Rollout | Newcastle

Added 10 Oct 2019

Windows 10 Rollout | Cambridge

Job Reference: 2611_1570746429

  • Location

    Cambridge, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Windows 10 Rollout | Cambridge

Added 10 Oct 2019

2nd Line Desktop Support | Contract | Swindon

Job Reference: SWD2L_1570745698

  • Location

    Swindon, England

  • Money

    €120 - 140 per day

  • Contract

    Contract

2nd Line Desktop Support | Contract | Swindon

Added 10 Oct 2019

Commercial Energy Consultant

Job Reference: 2609_1570715136

  • Location

    Milton Keynes, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

Energy Consultant – Milton Keynes A leading energy industry organisation are searching for an industry Energy Consultant to form part of its operations team. Essential Skills/Experience Experience of ESOS, GHG, RHI, DECs, EPCs, Energy Audits, ISO9001 and ISO14001 Understanding of strategy for energy policy within a large organisation Previously worked as an Energy Manager/Consultant 3+ […]

Added 09 Oct 2019

Customer Success Co-ordinator

Job Reference: 2608_1570639370

  • Location

    Milton Keynes, England

  • Money

    £28000 - 30000 per annum

  • Contract

    Permanent

Customer Success Coordinator – Nottingham A leading energy industry organisation are searching for an industry Customer Success Coordinator to form part of its operations team. Essential Skills/Experience To assist in scheduling work items for the customer success team internally and ensure tasks are spread across the team and in line with stakeholder and customer expectations […]

Added 09 Oct 2019

Business Analyst

Job Reference: 2607_1570638766

  • Location

    Milton Keynes, England

  • Money

    £30000 - 40000 per annum

  • Contract

    Permanent

Business Analyst – Milton Keynes A leading energy industry organisation are searching for an industry experienced Business Analyst. This requires you to interact with business stakeholders and subject matter experts to understand their problems and needs. Your responsibility is to gather, document, analyse and communicate these business requirements to ensure that their interpretation during product […]

Added 09 Oct 2019

Standards and Policy Manager (Electricity)

Job Reference: 2604_1570638541

  • Location

    London, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

STANDARDS AND POLICY MANAGER (Electricity) An exciting opportunity has arisen for a Standards and Regulation Manager to help lead the policy function within a well-established company in the utilities sector. The role offers a competitive package as well as the opportunity to lead on industry specific issues. Job Type: PermanentLocation: London Start Date: ASAPSalary: £40,000 […]

Added 09 Oct 2019

Revenue & Settlement Manager

Job Reference: 2605_1570635364

  • Location

    Reading, England

  • Money

    £60000 - 70000 per annum

  • Contract

    Permanent

Revenue & Settlement Manager – Reading A major utility company are looking for a Revenue & Settlement Manager to improve forecasting capabilities and maintain financial controls for the business. Essential Skills/ Experience: Experience working in the Utility sector (Electricity, Gas, Telecoms etc) Strong background in revenue reporting, budgeting and forecasting Analytically minded able to build […]

Added 09 Oct 2019

Partner Performance Manager

Job Reference: 2606_1570635048

  • Location

    Reading, England

  • Money

    £55000 - 65000 per annum

  • Contract

    Permanent

Partner Performance Manager – Reading A major utility company are looking for a Partner Performance Manager to manage relationships with key business partners and ensure performance levels are kept in line with business expectations. Essential Skills/ Experience: Experience working in the Utility sector (Electricity, Gas, Telecoms etc) Ability to manage contracts and deliver deep insight […]

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Customer Service Manager

Job Reference: CSM_1569960827
Date Added: 01.10.19
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Details

  • Location

    Location: Poole, BH15 1TW, England

  • Money

    Salary: £30000 - 40000 per annum

  • Contract

    Sector: Customer Operations

Customer Services Manager - Poole

My client is looking to recruit an expereinced Customer Service Manager to work within the Contact Centre. You must have the ability to manage and oversee the performance of your team and ensure KPI's are met.

  • Strong leadership skills with the passion to achieve and exceed targets and KPI's
  • Experience of working in a contact centre environment
  • A desire to deliver excellent customer service ensuring an empathetic approach
  • Creating, improving and consistently implementing processes for the team to interact with customers via email, social media, live chat and telephone.
  • Lead and develop a team through coaching and performance management
  • Be the first point of contact for help, support and escalation
  • Be confident in handling employment relation issues in accordance with company procedure

The Customer Service Manager will have the following skills and experience:

  • At least 3 years management experience.
  • 5+ years CSM experience
  • Experience coordinating with sales teams
  • A strong background in customer service.
  • Flexible approach to working hours, tasks and ad-hoc duties as required by the business
  • Excellent organisational and time management skills
  • A flexible working approach
  • Energy knowledge (desirable)

Salary £30,000 - £40,000 depending on experience.

If you are a Customer Services Manager that is passionate about aiding the delivery of excellence in customer service and advocating the importance of the customer journey then please do not hesitate to apply.

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