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Added 2 days ago

Business Analyst

Job Reference: 2668_1573661288

  • Location

    Horley, England

  • Money

    £40000 - 45000 per annum

  • Contract

    Permanent

BUSINESS ANALYST​An exciting opportunity has arisen for a change focussed Business Analyst to join a well-established multinational company within the utilities sector. My client are looking to strengthen their change management capabilities within an existing project team.​Job Title: Business Analyst​Location: Surrey​Salary: Up to £45,000 + benefits ​Key Skills: ESSENTIAL SKILLS Background in business process analysis […]

Added 07 Nov 2019

Business Change Analyst

Job Reference: 2661_1573139698

  • Location

    Stoke on Trent, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

BUSINESS ANALYST – Staffordshire With a number of fresh projects signed off our client are currently looking for at least one Business Analyst to come in and join their team on a permanent basis. ESSENTIAL SKILLS Prior experience working in the Utility sector would be highly desirable A background working in business change Ability to […]

Added 06 Nov 2019

IT 2nd Line Support Engineer – Contract

Job Reference: 2650_1573064752

  • Location

    Belfast, Northern Ireland

  • Money

    £100 - 110 per day

  • Contract

    Contract

IT 2nd Line Support Engineer

Added 24 Oct 2019

Systems Developer

Job Reference: 2629_1571932247

  • Location

    Edinburgh, Scotland

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Systems Developer Are you an experienced Developer with strong Python experience? I’m looking to speak to Systems Developers with experience using SQL and Python who are interested in a brilliant new Developer opportunity in a technically orietated business. You will need: SQL development experience Python 3 experience Docker experience Web development experience would be useful […]

Added 23 Oct 2019

Business Change Manager

Job Reference: 2634_1571837448

  • Location

    London, England

  • Money

    £45000 - 50000 per annum

  • Contract

    Permanent

BUSINESS CHANGE MANAGER – 12 MONTH FTC ​ An exciting opportunity has arisen for an experienced Business Change Manager to join a well-established multinational company within the utilities sector. My client is looking to strengthen their change management capabilities within an existing project team to cover maternity leave. ​ Job Title: Business Change Manager Role […]

Added 22 Oct 2019

Recruitment Consultant

Job Reference: 2296_1571754182

  • Location

    Birmingham, England

  • Money

    £18000 - 26000 per annum

  • Contract

    Permanent

Here at Consult Energy we are going through an exciting period of growth and are looking for dynamic individuals to join us on our continued mission, to become the UK’s leading Energy and Utilities Recruiter. Having already made some fundamental hires during 2019, we have ambitious growth plans to triple our headcount over the next […]

Added 18 Oct 2019

SQL Data Analyst

Job Reference: 2628_1571409591

  • Location

    Chesterfield, England

  • Money

    £30000 - 36000 per annum

  • Contract

    Permanent

SQL Data Analyst Are you a Data Analyst with experience using SQL? Do you have great reporting skills? Are you looking for an exciting role where you can develop your skills in a growing business? Then this could be for you!! I’m working with a client which is diversifying, so going through a really exciting […]

Added 16 Oct 2019

Data Analyst

Job Reference: 2616_1571219829

  • Location

    Kensington and Chelsea, England

  • Money

    £27000 - 30000 per annum

  • Contract

    Permanent

Data Analyst – West London Are you a recent STEM graduate looking to get your foot in the door of a fantastic Trading business? Or are you a Junior Data Analyst wanting to broaden your experience? I’m working with a leading trading client who are looking for a graduate calibre Data Analyst in London to […]

Added 12 Oct 2019

2nd Line Support Engineer | Contract

Job Reference: 2614_1570887378

  • Location

    Kingston Upon Hull, England

  • Money

    £100 - 110 per day

  • Contract

    Contract

2nd Line Support Engineer | Contract

Added 11 Oct 2019

Windows 10 Rollout – Newcastle

Job Reference: 2612_1570750056

  • Location

    Newcastle upon Tyne, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Windows 10 Rollout | Newcastle

Added 10 Oct 2019

Windows 10 Rollout | Cambridge

Job Reference: 2611_1570746429

  • Location

    Cambridge, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Windows 10 Rollout | Cambridge

Added 10 Oct 2019

2nd Line Desktop Support | Contract | Swindon

Job Reference: SWD2L_1570745698

  • Location

    Swindon, England

  • Money

    €120 - 140 per day

  • Contract

    Contract

2nd Line Desktop Support | Contract | Swindon

Added 10 Oct 2019

Commercial Energy Consultant

Job Reference: 2609_1570715136

  • Location

    Milton Keynes, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

Energy Consultant – Milton Keynes A leading energy industry organisation are searching for an industry Energy Consultant to form part of its operations team. Essential Skills/Experience Experience of ESOS, GHG, RHI, DECs, EPCs, Energy Audits, ISO9001 and ISO14001 Understanding of strategy for energy policy within a large organisation Previously worked as an Energy Manager/Consultant 3+ […]

Added 09 Oct 2019

Customer Success Co-ordinator

Job Reference: 2608_1570639370

  • Location

    Milton Keynes, England

  • Money

    £28000 - 30000 per annum

  • Contract

    Permanent

Customer Success Coordinator – Nottingham A leading energy industry organisation are searching for an industry Customer Success Coordinator to form part of its operations team. Essential Skills/Experience To assist in scheduling work items for the customer success team internally and ensure tasks are spread across the team and in line with stakeholder and customer expectations […]

Added 09 Oct 2019

Business Analyst

Job Reference: 2607_1570638766

  • Location

    Milton Keynes, England

  • Money

    £30000 - 40000 per annum

  • Contract

    Permanent

Business Analyst – Milton Keynes A leading energy industry organisation are searching for an industry experienced Business Analyst. This requires you to interact with business stakeholders and subject matter experts to understand their problems and needs. Your responsibility is to gather, document, analyse and communicate these business requirements to ensure that their interpretation during product […]

Added 09 Oct 2019

Standards and Policy Manager (Electricity)

Job Reference: 2604_1570638541

  • Location

    London, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

STANDARDS AND POLICY MANAGER (Electricity) An exciting opportunity has arisen for a Standards and Regulation Manager to help lead the policy function within a well-established company in the utilities sector. The role offers a competitive package as well as the opportunity to lead on industry specific issues. Job Type: PermanentLocation: London Start Date: ASAPSalary: £40,000 […]

Added 09 Oct 2019

Revenue & Settlement Manager

Job Reference: 2605_1570635364

  • Location

    Reading, England

  • Money

    £60000 - 70000 per annum

  • Contract

    Permanent

Revenue & Settlement Manager – Reading A major utility company are looking for a Revenue & Settlement Manager to improve forecasting capabilities and maintain financial controls for the business. Essential Skills/ Experience: Experience working in the Utility sector (Electricity, Gas, Telecoms etc) Strong background in revenue reporting, budgeting and forecasting Analytically minded able to build […]

Added 09 Oct 2019

Partner Performance Manager

Job Reference: 2606_1570635048

  • Location

    Reading, England

  • Money

    £55000 - 65000 per annum

  • Contract

    Permanent

Partner Performance Manager – Reading A major utility company are looking for a Partner Performance Manager to manage relationships with key business partners and ensure performance levels are kept in line with business expectations. Essential Skills/ Experience: Experience working in the Utility sector (Electricity, Gas, Telecoms etc) Ability to manage contracts and deliver deep insight […]

Added 09 Oct 2019

Desktop Support / 2nd Line – contract

Job Reference: 2602_1570615679

  • Location

    City of London, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Desktop Support / 2nd Line - contract

Added 08 Oct 2019

Business Analyst

Job Reference: 2598_1570532205

  • Location

    Stoke on Trent, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

BUSINESS ANALYST – Staffordshire An experienced Business Analyst is required to join one of my established Utility industry clients on a permanent basis. They need at least one experienced Business Analyst to join the team to help with business growth and also to help with re-engineering and documenting various business processes. ESSENTIAL SKILLS Strong experience […]

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Chatbots & AI Energy Sector

How Chatbots & AI Are Changing the Face of Energy Providers

By Consult Energy
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Everywhere you look, it seems like artificial intelligence and automation is on the rise. From smart homes to driverless vehicles and now even making its way into the energy sector – machines are now able to perform just as well as, and in some cases even better than, their creators.

That may sound like a scary dystopian concept, but AI and automation is surprisingly widely accepted by society these days. Just think about it, when was the last time you ordered a McDonald’s from an actual person rather than the digital pay points? Or paid for your top up shop in Tesco’s using a regular till instead of self-checkout? We’re getting more and more used to handing over previously “human” tasks to machines, and it doesn’t stop at the day to day life admin either.

With the ability to process and interpret huge amounts of data, machines are now smart enough to be able to learn from and automate entire programmes from advanced analytics to outage prediction – the energy industry can benefit massively from machine learning and artificial intelligence.

With more and more energy companies opting to automate parts of their operations with AI and chatbots, online customer service in particular, we’re starting to see a shift in what the customer comes to expect from online touchpoints with their suppliers. You’d be forgiven for thinking it would be the big six leading the change but on the contrary, they tend to actually be quite slow on the uptake where innovation is concerned. It’s actually predominantly the challenger brands and independent energy companies like Octopus Energy and Utilita who are dominating the top 10 in customer satisfaction reports from uSwitch for best online experience.

Some newer companies like Pure Planet have gone completely app based, encouraging customers to self-serve for meter readings, usage tracking and payments. While this might seem a little too hands off to some, Pure Planet have landed themselves an impressive 8.6/10 score on Trustpilot so they clearly appeal to their target demographic.

AI and chatbots have taken the energy market by storm in recent years, with big names such as British Gas making the most of this emerging technology. The promise of 24/7 support for simple straightforward tasks like submitting meter readings is something that appeals to customers – in fact, many don’t actually want an actual conversation anymore where the day to day stuff is concerned.

But it’s not all sunshine and roses for the technological innovators in the energy industry, harnessing the power of AI does pose something of a risk when things go wrong. Those seamless, down to earth conversations between man and machine that many strive for become impossible if the technology isn’t advanced enough.

Have you ever come across a glitch on an entirely automated online journey? There’s nothing more frustrating than not being able to access the information you need through a service that’s designed to make finding whatever you’re looking for easier and the end up being completely unable to speak to a human being.

What’s more, with online experience factoring so heavily on review sites like Trustpilot, the pressures on supplier are mounting ever higher to get it right. Given the risks, it’s no surprise that some suppliers choose to keep robots out of it entirely if they’re not convinced they can integrate with AI that’s advanced enough.

Of course, as with any big change to the status quo, there can often be a pendulum effect that moves things in completely the other direction. Some energy companies have opted to keep hold of their human touch by forgoing the chatbots in favour of person to person dialogue in a bid to appease the more technophobic customer. But can this way of thinking ever be sustainable in the energy sector, which has historically been driven by innovation?

Whether suppliers choose to incorporate a chatbot in customer service or not, having a web portal is a must to stand out for online experience. With self-serve options popping up all around us, people are becoming more and more accustomed to this level of autonomy – an online portal is all about ease of access to information and the ability to self-serve for the customer, and can be a major cost saver for suppliers when it comes to overheads.

Striking the right balance between a super futuristic entirely automated customer experience and retaining that all-important human touch is a difficult one to master, but it can be done. Octopus Energy has a healthy mix of self-serve online options while maintaining a very hands on and approachable customer service operation – their CEO even responds personally to complaints that can’t be dealt with through their digital channels.

The trick is not to use one in place of the other, but instead use one to complement the other. Perhaps one day we’ll be in the position where the tech is smart enough to manage the entire customer journey, but for now maybe don’t go replacing everyone in your business with a bot just yet!

If you’ve got a Business and Customer Operations role you’d like to fill, get in touch with me Joseph Hewitt on 0121 633 3030.

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Our latest job opportunities

Added 2 days ago

Business Analyst

Job Reference: 2668_1573661288

  • Location

    Horley, England

  • Money

    £40000 - 45000 per annum

  • Contract

    Permanent

BUSINESS ANALYST​An exciting opportunity has arisen for a change focussed Business Analyst to join a well-established multinational company within the utilities sector. My client are looking to strengthen their change management capabilities within an existing project team.​Job Title: Business Analyst​Location: Surrey​Salary: Up to £45,000 + benefits ​Key Skills: ESSENTIAL SKILLS Background in business process analysis […]

Added 07 Nov 2019

Business Change Analyst

Job Reference: 2661_1573139698

  • Location

    Stoke on Trent, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

BUSINESS ANALYST – Staffordshire With a number of fresh projects signed off our client are currently looking for at least one Business Analyst to come in and join their team on a permanent basis. ESSENTIAL SKILLS Prior experience working in the Utility sector would be highly desirable A background working in business change Ability to […]

Added 06 Nov 2019

IT 2nd Line Support Engineer – Contract

Job Reference: 2650_1573064752

  • Location

    Belfast, Northern Ireland

  • Money

    £100 - 110 per day

  • Contract

    Contract

IT 2nd Line Support Engineer

Added 24 Oct 2019

Systems Developer

Job Reference: 2629_1571932247

  • Location

    Edinburgh, Scotland

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Systems Developer Are you an experienced Developer with strong Python experience? I’m looking to speak to Systems Developers with experience using SQL and Python who are interested in a brilliant new Developer opportunity in a technically orietated business. You will need: SQL development experience Python 3 experience Docker experience Web development experience would be useful […]

Added 23 Oct 2019

Business Change Manager

Job Reference: 2634_1571837448

  • Location

    London, England

  • Money

    £45000 - 50000 per annum

  • Contract

    Permanent

BUSINESS CHANGE MANAGER – 12 MONTH FTC ​ An exciting opportunity has arisen for an experienced Business Change Manager to join a well-established multinational company within the utilities sector. My client is looking to strengthen their change management capabilities within an existing project team to cover maternity leave. ​ Job Title: Business Change Manager Role […]

Added 22 Oct 2019

Recruitment Consultant

Job Reference: 2296_1571754182

  • Location

    Birmingham, England

  • Money

    £18000 - 26000 per annum

  • Contract

    Permanent

Here at Consult Energy we are going through an exciting period of growth and are looking for dynamic individuals to join us on our continued mission, to become the UK’s leading Energy and Utilities Recruiter. Having already made some fundamental hires during 2019, we have ambitious growth plans to triple our headcount over the next […]

Added 18 Oct 2019

SQL Data Analyst

Job Reference: 2628_1571409591

  • Location

    Chesterfield, England

  • Money

    £30000 - 36000 per annum

  • Contract

    Permanent

SQL Data Analyst Are you a Data Analyst with experience using SQL? Do you have great reporting skills? Are you looking for an exciting role where you can develop your skills in a growing business? Then this could be for you!! I’m working with a client which is diversifying, so going through a really exciting […]

Added 16 Oct 2019

Data Analyst

Job Reference: 2616_1571219829

  • Location

    Kensington and Chelsea, England

  • Money

    £27000 - 30000 per annum

  • Contract

    Permanent

Data Analyst – West London Are you a recent STEM graduate looking to get your foot in the door of a fantastic Trading business? Or are you a Junior Data Analyst wanting to broaden your experience? I’m working with a leading trading client who are looking for a graduate calibre Data Analyst in London to […]

Added 12 Oct 2019

2nd Line Support Engineer | Contract

Job Reference: 2614_1570887378

  • Location

    Kingston Upon Hull, England

  • Money

    £100 - 110 per day

  • Contract

    Contract

2nd Line Support Engineer | Contract

Added 11 Oct 2019

Windows 10 Rollout – Newcastle

Job Reference: 2612_1570750056

  • Location

    Newcastle upon Tyne, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Windows 10 Rollout | Newcastle

Added 10 Oct 2019

Windows 10 Rollout | Cambridge

Job Reference: 2611_1570746429

  • Location

    Cambridge, England

  • Money

    £100 - 120 per day

  • Contract

    Contract

Windows 10 Rollout | Cambridge

Added 10 Oct 2019

2nd Line Desktop Support | Contract | Swindon

Job Reference: SWD2L_1570745698

  • Location

    Swindon, England

  • Money

    €120 - 140 per day

  • Contract

    Contract

2nd Line Desktop Support | Contract | Swindon

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