Specialists in energy & utility recruitment

Start your job search today.

Get in Touch with us to find your perfect job today

Added 4 days ago

Energy Governance Coordinator

Job Reference: 2680_1579189519

  • Location

    City of London, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

ENERGY GOVERNANCE COORDINATOR Job Type: PermanentLocation: LondonStart Date: ASAPSalary: £35,000 – £40,000 + benefits A really exciting opportunity has arisen for an energy sector regulation specialist to join a growing company whose work spans a wide range of sectors and involves collaboration with government, regulators and other stakeholders to improve policy, regulation and industry governance. […]

Added 10 Jan 2020

Energy Operations Analyst

Job Reference: 2726_1578671985

  • Location

    Kensington and Chelsea, England

  • Money

    £26000 - 30000 per annum

  • Contract

    Permanent

Energy Operations Analyst I’m working with a growing supplier in the Energy industry who is looking for an experienced Industry Operations Analyst within the Energy industry to join their team of Energy specialists. If you’re an ambitious individual with exposure to back office processes within Energy, please get in touch today! Energy Operations Analyst – […]

Added 10 Jan 2020

Portfolio Transformation Director

Job Reference: 2725_1578667658

  • Location

    London, England

  • Money

    £120000 - 130000 per annum

  • Contract

    Permanent

PORTFOLIO TRANSFORMATION DIRECTOR ​ An exciting opportunity has arisen for an experienced Portfolio Transformation Director to join a growing company who have an established presence within the utilities space. My client are looking for someone to join them on a permanent basis to oversee delivery of a number of key large scale programmes from a […]

Added 10 Jan 2020

Programme Director

Job Reference: 2724_1578667045

  • Location

    London, England

  • Money

    £85000 - 100000 per annum

  • Contract

    Permanent

PROGRAMME DIRECTOR ​ An exciting opportunity has arisen for an experienced Programme Manager or Programme Director to join a growing company who have an established presence within the utilities space. My client are looking for someone to join them on a permanent basis to oversee delivery of a number of key large scale programmes. ​ […]

Added 09 Jan 2020

Lead Enterprise Architect

Job Reference: 2723_1578579196

  • Location

    City of London, England

  • Money

    £700 - 900 per day

  • Contract

    Contract

Lead Enterprise Architect

Added 08 Jan 2020

Cost Forecasting Analyst

Job Reference: 2721_1578502887

  • Location

    Kenilworth, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Cost Forecasting Analyst I’ve working with a challenger Energy brand who is looking for an experience Analyst within the Energy industry to grow their Cost Forecasting team. You will complete modelling and forecasting for gross margin costs in order to support pricing, risk, trading and regulation business areas. You’ll need a good grasp of how […]

Added 24 Dec 2019

Business Analyst (SMART)

Job Reference: 2688_1577182297

  • Location

    London, England

  • Money

    £40000 - 60000 per annum

  • Contract

    Permanent

Business Analyst/Project Manager SMART – London We are currently searching for an industry experienced Business Analyst/Project Manager to form part of a growing suppliers SMART team. It’s an exciting time for the business as they continue to strengthen their position in the market and the successful candidate will be playing a key role in one […]

Added 24 Dec 2019

Business Change Analyst

Job Reference: 2661_1577181990

  • Location

    Stoke on Trent, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

BUSINESS ANALYST – Staffordshire With a number of fresh projects signed off our client are currently looking for at least one Business Analyst to come in and join their team on a permanent basis. ESSENTIAL SKILLS Prior experience working in the Utility sector would be highly desirable A background working in business change Ability to […]

Added 20 Dec 2019

Metering Operations Analyst

Job Reference: 2715_1576857780

  • Location

    Birmingham, England

  • Money

    £25000 - 32000 per annum

  • Contract

    Permanent

Metering Operations Analyst Are you an experienced Metering professional, with an understanding of HH and NHH Electricity Metering operations? If the answer’s yes, than I have the ideal role for you! Based in Birmingham, I’m working with a fantastic Energy business who are looking for an ambitious individual to support the company’s metering services. Metering […]

Added 20 Dec 2019

Business Analyst

Job Reference: 2668_1576832709

  • Location

    Horley, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

BUSINESS ANALYST​An exciting opportunity has arisen for a change focussed Business Analyst to join a well-established multinational company within the utilities sector. My client are looking to strengthen their change management capabilities within an existing project team.​Job Title: Business Analyst​Location: Surrey​Salary: Up to £50,000 + benefits ​Key Skills: ESSENTIAL SKILLS Background in business process analysis […]

Added 18 Dec 2019

Senior Pricing Analyst

Job Reference: 2710_1576688799

  • Location

    Poole, England

  • Money

    £40000 - 80000 per annum

  • Contract

    Permanent

Senior Pricing Analyst If you’re an experienced Pricing professional and either have experience in the Energy industry, or another regulated market, then please get in touch about this fantastic opportunity! The client I’m working with are open to taking a Junior and Senior Analyst, so no matter how much experience you have, please send your […]

Added 13 Dec 2019

2nd Line Support Technician – Permanent Role – West Yorkshire

Job Reference: 2708

  • Location

    Halifax

  • Money

    £21'000 - £24'000

  • Contract

    Permanent

2nd Line Support Technician - Permanent Role - West Yorkshire A major business with a global presence are seeking a calibre 2nd Line Support Technician to join them on a permanent basis Location: Halifax Rate: £21'000 - £24'000 Start Date: Immediate Length: Permanent

Added 11 Dec 2019

Operations Director

Job Reference: 2676_1576093533

  • Location

    London, England

  • Money

    £100000 - 150000 per annum

  • Contract

    Permanent

Operations Director – London A new energy supplier is currently looking for an Operations Director to come in and help lead the company as they look to kick on and grow their customer base. The organisation are at the forefront of utilising technology and has solid backing so this is a great opportunity for someone […]

Added 06 Dec 2019

Operations Manager (Installations)

Job Reference: 2699_1575634325

  • Location

    Leeds, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

Operations Manager – Leeds A green tech company in Leeds is currently recruiting for an Operations Manager to lead their installations team who are working on commercial and domestic clients across the country. Essential Skills/ experience: Remotely managing installation teams nationally Understanding of electrical and civil installations Positive mindset driven to constantly beat targets Ability […]

Added 04 Dec 2019

Recruitment Consultant

Job Reference: 2696_1575459395

  • Location

    Birmingham, England

  • Money

    £18000 - 30000 per annum

  • Contract

    Permanent

Consult Energy have gone from strength to strength over the past year and we’ve got some amazing plans to grow the business further in 2020. We are now looking for self-motivated and driven individuals to join us on our continued mission to become the UK’s leading Energy and Utilities Recruiter. The Energy and Utilities sector […]

Added 02 Dec 2019

SMART Technical Services Manager

Job Reference: 2691_1575312593

  • Location

    Watford, England

  • Money

    £50000 - 65000 per annum

  • Contract

    Permanent

SMART Technical Services Manager We are currently searching for a SMART Technical Services Manager on a permanent basis. This will need to be someone with an Energy industry background and have excellent knowledge around SMART and the DCC. Essential Skills/ experience: A strong understanding of UK energy sectorKnowledge of the UK Smart Meter programme and […]

Added 02 Dec 2019

Technical Analyst (SMART)

Job Reference: 2694_1575312133

  • Location

    Watford, England

  • Money

    £30000 - 35000 per annum

  • Contract

    Permanent

Technical Analyst (SMART) We are currently searching for a Technical Analyst (SMART) on a permanent basis, you will need SMETS2 experience and in particular knowledge of the devices & systems to perform the role. Essential Skills/ experience: A strong understanding of UK energy sectorSMETS2 device & systems knowledgeAnalytical mindset able to problem solve in a […]

Added 24 Nov 2019

Maintenance Technician – Permanent Opportunity – £40k

Job Reference: 2681_1574624572

  • Location

    Slough, England

  • Money

    £28000 - 40000 per annum

  • Contract

    Permanent

Maintenance Technician – Permanent Opportunity – Berkshire – £40k Job Title: Maintenance Technician Job type: Permanent Location: Slough (Berkshire) Salary: £30,000 – £40,000 per annum (Dependant on experience) Hours: 8:00 – 16:00 (Monday to Friday) Start date: ASAP A major utilities business is looking for a highly skilled Maintenance Technician on a permanent basis. You […]

Added 22 Nov 2019

Energy Governance Coordinator

Job Reference: 2680_1574444038

  • Location

    City of London, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

ENERGY GOVERNANCE COORDINATOR Job Type: PermanentLocation: LondonStart Date: ASAPSalary: £35,000 – £40,000 + benefits A really exciting opportunity has arisen for an energy sector regulation specialist to join a growing company whose work spans a wide range of sectors and involves collaboration with government, regulators and other stakeholders to improve policy, regulation and industry governance. […]

Added 19 Nov 2019

Engineering Manager (Electricity Policy)

Job Reference: 2604_1574174636

  • Location

    London, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

ENGINEERING MANAGER (Electricity Policy) An exciting opportunity has arisen for an Engineering Manager to help lead the policy function within a well-established company in the utilities sector at the forefront of electricity transmission and distribution. The role offers a competitive package as well as the opportunity to lead on industry specific issues. Job Type: PermanentLocation: […]

Connect with us on social media for the latest job alerts

Chatbots & AI Energy Sector

How Chatbots & AI Are Changing the Face of Energy Providers

By Consult Energy
Share this article

Everywhere you look, it seems like artificial intelligence and automation is on the rise. From smart homes to driverless vehicles and now even making its way into the energy sector – machines are now able to perform just as well as, and in some cases even better than, their creators.

That may sound like a scary dystopian concept, but AI and automation is surprisingly widely accepted by society these days. Just think about it, when was the last time you ordered a McDonald’s from an actual person rather than the digital pay points? Or paid for your top up shop in Tesco’s using a regular till instead of self-checkout? We’re getting more and more used to handing over previously “human” tasks to machines, and it doesn’t stop at the day to day life admin either.

With the ability to process and interpret huge amounts of data, machines are now smart enough to be able to learn from and automate entire programmes from advanced analytics to outage prediction – the energy industry can benefit massively from machine learning and artificial intelligence.

With more and more energy companies opting to automate parts of their operations with AI and chatbots, online customer service in particular, we’re starting to see a shift in what the customer comes to expect from online touchpoints with their suppliers. You’d be forgiven for thinking it would be the big six leading the change but on the contrary, they tend to actually be quite slow on the uptake where innovation is concerned. It’s actually predominantly the challenger brands and independent energy companies like Octopus Energy and Utilita who are dominating the top 10 in customer satisfaction reports from uSwitch for best online experience.

Some newer companies like Pure Planet have gone completely app based, encouraging customers to self-serve for meter readings, usage tracking and payments. While this might seem a little too hands off to some, Pure Planet have landed themselves an impressive 8.6/10 score on Trustpilot so they clearly appeal to their target demographic.

AI and chatbots have taken the energy market by storm in recent years, with big names such as British Gas making the most of this emerging technology. The promise of 24/7 support for simple straightforward tasks like submitting meter readings is something that appeals to customers – in fact, many don’t actually want an actual conversation anymore where the day to day stuff is concerned.

But it’s not all sunshine and roses for the technological innovators in the energy industry, harnessing the power of AI does pose something of a risk when things go wrong. Those seamless, down to earth conversations between man and machine that many strive for become impossible if the technology isn’t advanced enough.

Have you ever come across a glitch on an entirely automated online journey? There’s nothing more frustrating than not being able to access the information you need through a service that’s designed to make finding whatever you’re looking for easier and the end up being completely unable to speak to a human being.

What’s more, with online experience factoring so heavily on review sites like Trustpilot, the pressures on supplier are mounting ever higher to get it right. Given the risks, it’s no surprise that some suppliers choose to keep robots out of it entirely if they’re not convinced they can integrate with AI that’s advanced enough.

Of course, as with any big change to the status quo, there can often be a pendulum effect that moves things in completely the other direction. Some energy companies have opted to keep hold of their human touch by forgoing the chatbots in favour of person to person dialogue in a bid to appease the more technophobic customer. But can this way of thinking ever be sustainable in the energy sector, which has historically been driven by innovation?

Whether suppliers choose to incorporate a chatbot in customer service or not, having a web portal is a must to stand out for online experience. With self-serve options popping up all around us, people are becoming more and more accustomed to this level of autonomy – an online portal is all about ease of access to information and the ability to self-serve for the customer, and can be a major cost saver for suppliers when it comes to overheads.

Striking the right balance between a super futuristic entirely automated customer experience and retaining that all-important human touch is a difficult one to master, but it can be done. Octopus Energy has a healthy mix of self-serve online options while maintaining a very hands on and approachable customer service operation – their CEO even responds personally to complaints that can’t be dealt with through their digital channels.

The trick is not to use one in place of the other, but instead use one to complement the other. Perhaps one day we’ll be in the position where the tech is smart enough to manage the entire customer journey, but for now maybe don’t go replacing everyone in your business with a bot just yet!

If you’ve got a Business and Customer Operations role you’d like to fill, get in touch with me Joseph Hewitt on 0121 633 3030.

Back to Blog

Our latest job opportunities

Added 4 days ago

Energy Governance Coordinator

Job Reference: 2680_1579189519

  • Location

    City of London, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

ENERGY GOVERNANCE COORDINATOR Job Type: PermanentLocation: LondonStart Date: ASAPSalary: £35,000 – £40,000 + benefits A really exciting opportunity has arisen for an energy sector regulation specialist to join a growing company whose work spans a wide range of sectors and involves collaboration with government, regulators and other stakeholders to improve policy, regulation and industry governance. […]

Added 10 Jan 2020

Energy Operations Analyst

Job Reference: 2726_1578671985

  • Location

    Kensington and Chelsea, England

  • Money

    £26000 - 30000 per annum

  • Contract

    Permanent

Energy Operations Analyst I’m working with a growing supplier in the Energy industry who is looking for an experienced Industry Operations Analyst within the Energy industry to join their team of Energy specialists. If you’re an ambitious individual with exposure to back office processes within Energy, please get in touch today! Energy Operations Analyst – […]

Added 10 Jan 2020

Portfolio Transformation Director

Job Reference: 2725_1578667658

  • Location

    London, England

  • Money

    £120000 - 130000 per annum

  • Contract

    Permanent

PORTFOLIO TRANSFORMATION DIRECTOR ​ An exciting opportunity has arisen for an experienced Portfolio Transformation Director to join a growing company who have an established presence within the utilities space. My client are looking for someone to join them on a permanent basis to oversee delivery of a number of key large scale programmes from a […]

Added 10 Jan 2020

Programme Director

Job Reference: 2724_1578667045

  • Location

    London, England

  • Money

    £85000 - 100000 per annum

  • Contract

    Permanent

PROGRAMME DIRECTOR ​ An exciting opportunity has arisen for an experienced Programme Manager or Programme Director to join a growing company who have an established presence within the utilities space. My client are looking for someone to join them on a permanent basis to oversee delivery of a number of key large scale programmes. ​ […]

Added 09 Jan 2020

Lead Enterprise Architect

Job Reference: 2723_1578579196

  • Location

    City of London, England

  • Money

    £700 - 900 per day

  • Contract

    Contract

Lead Enterprise Architect

Added 08 Jan 2020

Cost Forecasting Analyst

Job Reference: 2721_1578502887

  • Location

    Kenilworth, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Cost Forecasting Analyst I’ve working with a challenger Energy brand who is looking for an experience Analyst within the Energy industry to grow their Cost Forecasting team. You will complete modelling and forecasting for gross margin costs in order to support pricing, risk, trading and regulation business areas. You’ll need a good grasp of how […]

Added 24 Dec 2019

Business Analyst (SMART)

Job Reference: 2688_1577182297

  • Location

    London, England

  • Money

    £40000 - 60000 per annum

  • Contract

    Permanent

Business Analyst/Project Manager SMART – London We are currently searching for an industry experienced Business Analyst/Project Manager to form part of a growing suppliers SMART team. It’s an exciting time for the business as they continue to strengthen their position in the market and the successful candidate will be playing a key role in one […]

Added 24 Dec 2019

Business Change Analyst

Job Reference: 2661_1577181990

  • Location

    Stoke on Trent, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

BUSINESS ANALYST – Staffordshire With a number of fresh projects signed off our client are currently looking for at least one Business Analyst to come in and join their team on a permanent basis. ESSENTIAL SKILLS Prior experience working in the Utility sector would be highly desirable A background working in business change Ability to […]

Added 20 Dec 2019

Metering Operations Analyst

Job Reference: 2715_1576857780

  • Location

    Birmingham, England

  • Money

    £25000 - 32000 per annum

  • Contract

    Permanent

Metering Operations Analyst Are you an experienced Metering professional, with an understanding of HH and NHH Electricity Metering operations? If the answer’s yes, than I have the ideal role for you! Based in Birmingham, I’m working with a fantastic Energy business who are looking for an ambitious individual to support the company’s metering services. Metering […]

Added 20 Dec 2019

Business Analyst

Job Reference: 2668_1576832709

  • Location

    Horley, England

  • Money

    £40000 - 50000 per annum

  • Contract

    Permanent

BUSINESS ANALYST​An exciting opportunity has arisen for a change focussed Business Analyst to join a well-established multinational company within the utilities sector. My client are looking to strengthen their change management capabilities within an existing project team.​Job Title: Business Analyst​Location: Surrey​Salary: Up to £50,000 + benefits ​Key Skills: ESSENTIAL SKILLS Background in business process analysis […]

Added 18 Dec 2019

Senior Pricing Analyst

Job Reference: 2710_1576688799

  • Location

    Poole, England

  • Money

    £40000 - 80000 per annum

  • Contract

    Permanent

Senior Pricing Analyst If you’re an experienced Pricing professional and either have experience in the Energy industry, or another regulated market, then please get in touch about this fantastic opportunity! The client I’m working with are open to taking a Junior and Senior Analyst, so no matter how much experience you have, please send your […]

Added 13 Dec 2019

2nd Line Support Technician – Permanent Role – West Yorkshire

Job Reference: 2708

  • Location

    Halifax

  • Money

    £21'000 - £24'000

  • Contract

    Permanent

2nd Line Support Technician - Permanent Role - West Yorkshire A major business with a global presence are seeking a calibre 2nd Line Support Technician to join them on a permanent basis Location: Halifax Rate: £21'000 - £24'000 Start Date: Immediate Length: Permanent

Submit your CV

Submit your CV to a specialist consultant within in your field to find a role that connects with your skills and experience.

Find out more

Submit a vacancy

Submit a vacancy today and let Consult
Energy find the perfect candidate to become a member of your team.

Find out more

Start searching for your perfect job in
Energy and Utilities today