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Added Just Now

Resource Planning Manager

Job Reference: 2893_1606303346

  • Location

    Birmingham, England

  • Money

    £40000 - 55000 per annum

  • Contract

    Permanent

Resource Planning Manager (Remote working available) Do you have strong experience in forecasting of customer demand and identifying risks to service delivery and looking for your next career step? We are working with an exciting client looking for a full time Resource Planning Manager to join their team. Interested? Have a look at the below! […]
New

Added Just Now

SMART Metering Analyst

Job Reference: 2896_1606301952

  • Location

    London, England

  • Money

    £40000 - 48000 per annum

  • Contract

    Permanent

SMART Metering Analyst Do you have strong experience in SMART Metering looking for the next step in your career? We are working with an exciting client looking for a SMART Metering Analyst to join their team. Interested? Have a look at the below! SMART Metering Analyst – What will you do: You will be liaising […]
New

Added Just Now

Gas Settlements Analyst

Job Reference: 2932_1606297646

  • Location

    Gloucester, England

  • Money

    £24000 - 26000 per annum

  • Contract

    Permanent

Gas Settlements Analyst We’re working with an exciting client in the renewable energy space who are looking for a Settlements Analyst to join their team, bringing knowledge of Gas processes. If you have any experience of Gas and Settlements processes within the UK, this could be a great role for you! Gas Settlements Analyst – […]

Added Yesterday

Data Architect

Job Reference: 2908_1606221834

  • Location

    St. Albans, England

  • Money

    £64000 - 74000 per annum

  • Contract

    Permanent

Data Architect Do you have experience in data architecture looking for the next step in your career? We are working with an exciting client looking for a Data Architect who will deliver big data solutions in a growing diversifying cloud based business. Data Architect- What will you do: Manage the data pipeline and ETL processes […]

Added Yesterday

Control Room Operator – Contract

Job Reference: 2830_1606215218

  • Location

    Watford, England

  • Money

    £17 - 17 per hour

  • Contract

    Contract

Control Room Operator – Contract A major business are searching for a Control Room Operator to join them on an initial 6 month basis. Are you a Control Room Operator: Experience working in a similar Control Room environment Strong IT skills – You will be using a number of systems within the role so IT […]

Added 5 days ago

Senior Customer Experience Manager

Job Reference: 2930_1605875195

  • Location

    South West England

  • Money

    £50000 - 55000 per annum

  • Contract

    Permanent

Senior Customer Experience Manager Do you have a strong background in customer engagement/experience? Are you able to think innovatively, and lead on CX strategy? Consult Energy are working with a forward-thinking client looking for a Senior Customer Experience Manager to join their team. Interested? Have a look at the below! Senior Customer Experience Manager – […]

Added 7 days ago

Water Planning Technician – Contract

Job Reference: 2830_1605697055

  • Location

    Watford, England

  • Money

    £17 - 17 per hour

  • Contract

    Contract

Water Planning Technician – Contract A major business are searching for a Water Planning Technician to join them on an initial 6 month basis. Are you a Network Technician: Experience or interest in the Water/Utilities industries Strong IT skills – You will be using a number of systems within the role so IT skills are […]

Added 17 Nov 2020

Portfolio Manager

Job Reference: 2926_1605632929

  • Location

    Surrey

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Portfolio Manager Do you have strong analytical skills and are a whiz on Excel, good experience in the Gas & Power Market and are looking for the next step in your career? Consult Energy are working with an exciting client looking for a Portfolio Manager to join their team. Interested? Have a look at the […]

Added 17 Nov 2020

Senior Energy Analyst

Job Reference: 2905_1605625363

  • Location

    Birmingham, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Senior Energy Analyst Do you have strong experience in analysing large data sets and are looking for the next step in your career? We are working with an exciting client looking for a Senior Energy Analyst to join their team. Interested? Have a look at the below! Senior Energy Analyst – What will you do: […]

Added 13 Nov 2020

B2B Regulation Manager (Contract + Remote)

Job Reference: 2923_1605261161

  • Location

    Birmingham, England

  • Money

    £1 - 2 per day

  • Contract

    Contract

B2B Regulation Manager (Remote + Contract) Do you have strong experience in license conditions and wider regulatory obligations within the B2B energy retail supply sector and are available for a contract role? Consult Energy are working with an exciting client looking for a B2B Regulation Manager to join them on an interim basis. Interested? Have […]

Added 12 Nov 2020

Gross Margin Manager

Job Reference: 2922_1605202109

  • Location

    Warwick, England

  • Money

    £46000 - 58000 per annum

  • Contract

    Permanent

Gross Margin Manager Do you have a full accountancy qualification? Have you had experience working for a Utilities supply business? Are you looking to take the next step in your financial career? Consult Energy are working with a forward-thinking client looking for a Gross Margin Manager to join their team. Have a look at the […]

Added 11 Nov 2020

Metering and Settlements Analyst

Job Reference: 2916_1605113245

  • Location

    West Midlands

  • Money

    £23000 - 26000 per annum

  • Contract

    Permanent

Metering and Settlements Analyst Do you have strong understanding of Settlements and Metering processes in the UK Energy sector? Are you able to problem solve, think innovatively, and work with excellent attention to detail? Consult Energy are working with a forward-thinking client looking for a Metering and Settlements Analyst to join their team. Interested? Have […]

Added 11 Nov 2020

BI Developer

Job Reference: 2920_1605110395

  • Location

    Preston, England

  • Money

    £38000 - 46000 per annum

  • Contract

    Permanent

BI Developer Do you have strong Power BI experience? Do you have experience manipulating, interpreting and presenting large complex data sets? Consult Energy are working with a growing client looking for a BI Developer to join their team. Interested? Have a look at the below! BI Developer – What will you do: Manage large, complex […]

Added 11 Nov 2020

Junior Quantity Surveyor

Job Reference: 2921_1605100817

  • Location

    Coventry, England

  • Money

    £110 - 110 per day

  • Contract

    Contract

Junior Quantity Surveyor Do you have experience working as a Junior or Assistant Quantity Surveyor and are looking for the next step in your career? Do you also have an analytical mindset with excellent budget management skills? Consult Energy are working with an exciting client looking for a Junior Quantity Surveyor to join their team. […]

Added 11 Nov 2020

Commercial Analyst

Job Reference: 2873_1605083891

  • Location

    Leeds, England

  • Money

    £22000 - 27000 per annum

  • Contract

    Permanent

Commercial Analyst – Leeds We are currently recruiting for a talented Commercial Analyst with strong skills using Excel and an exposure to SQL to join a Commercial Department within one of the fastest growing UK Energy Suppliers. Skills/Experience – Strong Excel skills – Entry level SQL skills – Ability to work in a fast paced […]

Added 10 Nov 2020

Key Account Manager

Job Reference: 2919_1605027946

  • Location

    Remote

  • Money

    £45000 - 55000 per annum

  • Contract

    Permanent

Key Account Manager Do you have strong technical understanding around energy supply and settlements and are looking for the next step in your career? Are you able to build and maintain successful working relationships within the sector? Consult Energy are working with an exciting client looking for a Key Account Manager to join their team. […]

Added 06 Nov 2020

Process Improvement Analyst

Job Reference: 2917_1604683389

  • Location

    Tadworth, England

  • Money

    £40000 - 45000 per annum

  • Contract

    Permanent

Pricing Process Improvement Analyst Do you thrive on problem solving, process improvement and utilising analytics skills to get the best out of data? We’re working with a distinguished client who is looking for a process improvement analyst to join their growing team. You’ll need to have strong technical skills, including SQL and Excel, as well […]

Added 05 Nov 2020

Junior Project Manager

Job Reference: 2886_1604597973

  • Location

    City of London, England

  • Money

    £40000 - 45000 per annum

  • Contract

    Permanent

Junior Project Manager Do you have experience in project management and are looking for the next step in your career? We are working with an exciting client looking for a Junior Project Manager to join their team. Interested? Have a look at the below! Junior Project Manager – What will you do: Coordinating and managing […]

Added 05 Nov 2020

Production Technician

Job Reference: 2914_1604597791

  • Location

    London, England

  • Money

    £35000 - 45000 per annum

  • Contract

    Permanent

Production Technician Are you an experienced Production Technician with experience in electrical or mechanical work? We are working with an exciting client looking for a Production Technician to join their team. They would be open to seeing a range of abilities/levels of experience, so if you have any knowledge of gas in Energy, don’t hesitate […]

Added 04 Nov 2020

Gas Trading Analyst

Job Reference: 2912_1604484140

  • Location

    Solihull, England

  • Money

    £30000 - 36000 per annum

  • Contract

    Permanent

Gas Trading Analyst Do you have strong experience and knowledge around gas within the energy industry? We are working with an exciting client looking for a Gas Trading Analyst to join their team. They would be open to seeing a range of abilities/levels of experinece, so if you have any knowledge of gas in Energy, […]

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Chatbots & AI Energy Sector

How Chatbots & AI Are Changing the Face of Energy Providers

By Consult Energy
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Everywhere you look, it seems like artificial intelligence and automation is on the rise. From smart homes to driverless vehicles and now even making its way into the energy sector – machines are now able to perform just as well as, and in some cases even better than, their creators.

That may sound like a scary dystopian concept, but AI and automation is surprisingly widely accepted by society these days. Just think about it, when was the last time you ordered a McDonald’s from an actual person rather than the digital pay points? Or paid for your top up shop in Tesco’s using a regular till instead of self-checkout? We’re getting more and more used to handing over previously “human” tasks to machines, and it doesn’t stop at the day to day life admin either.

With the ability to process and interpret huge amounts of data, machines are now smart enough to be able to learn from and automate entire programmes from advanced analytics to outage prediction – the energy industry can benefit massively from machine learning and artificial intelligence.

With more and more energy companies opting to automate parts of their operations with AI and chatbots, online customer service in particular, we’re starting to see a shift in what the customer comes to expect from online touchpoints with their suppliers. You’d be forgiven for thinking it would be the big six leading the change but on the contrary, they tend to actually be quite slow on the uptake where innovation is concerned. It’s actually predominantly the challenger brands and independent energy companies like Octopus Energy and Utilita who are dominating the top 10 in customer satisfaction reports from uSwitch for best online experience.

Some newer companies like Pure Planet have gone completely app based, encouraging customers to self-serve for meter readings, usage tracking and payments. While this might seem a little too hands off to some, Pure Planet have landed themselves an impressive 8.6/10 score on Trustpilot so they clearly appeal to their target demographic.

AI and chatbots have taken the energy market by storm in recent years, with big names such as British Gas making the most of this emerging technology. The promise of 24/7 support for simple straightforward tasks like submitting meter readings is something that appeals to customers – in fact, many don’t actually want an actual conversation anymore where the day to day stuff is concerned.

But it’s not all sunshine and roses for the technological innovators in the energy industry, harnessing the power of AI does pose something of a risk when things go wrong. Those seamless, down to earth conversations between man and machine that many strive for become impossible if the technology isn’t advanced enough.

Have you ever come across a glitch on an entirely automated online journey? There’s nothing more frustrating than not being able to access the information you need through a service that’s designed to make finding whatever you’re looking for easier and the end up being completely unable to speak to a human being.

What’s more, with online experience factoring so heavily on review sites like Trustpilot, the pressures on supplier are mounting ever higher to get it right. Given the risks, it’s no surprise that some suppliers choose to keep robots out of it entirely if they’re not convinced they can integrate with AI that’s advanced enough.

Of course, as with any big change to the status quo, there can often be a pendulum effect that moves things in completely the other direction. Some energy companies have opted to keep hold of their human touch by forgoing the chatbots in favour of person to person dialogue in a bid to appease the more technophobic customer. But can this way of thinking ever be sustainable in the energy sector, which has historically been driven by innovation?

Whether suppliers choose to incorporate a chatbot in customer service or not, having a web portal is a must to stand out for online experience. With self-serve options popping up all around us, people are becoming more and more accustomed to this level of autonomy – an online portal is all about ease of access to information and the ability to self-serve for the customer, and can be a major cost saver for suppliers when it comes to overheads.

Striking the right balance between a super futuristic entirely automated customer experience and retaining that all-important human touch is a difficult one to master, but it can be done. Octopus Energy has a healthy mix of self-serve online options while maintaining a very hands on and approachable customer service operation – their CEO even responds personally to complaints that can’t be dealt with through their digital channels.

The trick is not to use one in place of the other, but instead use one to complement the other. Perhaps one day we’ll be in the position where the tech is smart enough to manage the entire customer journey, but for now maybe don’t go replacing everyone in your business with a bot just yet!

If you’ve got a Business and Customer Operations role you’d like to fill, get in touch with me Joseph Hewitt on 0121 633 3030.

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New

Added Just Now

Resource Planning Manager

Job Reference: 2893_1606303346

  • Location

    Birmingham, England

  • Money

    £40000 - 55000 per annum

  • Contract

    Permanent

Resource Planning Manager (Remote working available) Do you have strong experience in forecasting of customer demand and identifying risks to service delivery and looking for your next career step? We are working with an exciting client looking for a full time Resource Planning Manager to join their team. Interested? Have a look at the below! […]
New

Added Just Now

SMART Metering Analyst

Job Reference: 2896_1606301952

  • Location

    London, England

  • Money

    £40000 - 48000 per annum

  • Contract

    Permanent

SMART Metering Analyst Do you have strong experience in SMART Metering looking for the next step in your career? We are working with an exciting client looking for a SMART Metering Analyst to join their team. Interested? Have a look at the below! SMART Metering Analyst – What will you do: You will be liaising […]
New

Added Just Now

Gas Settlements Analyst

Job Reference: 2932_1606297646

  • Location

    Gloucester, England

  • Money

    £24000 - 26000 per annum

  • Contract

    Permanent

Gas Settlements Analyst We’re working with an exciting client in the renewable energy space who are looking for a Settlements Analyst to join their team, bringing knowledge of Gas processes. If you have any experience of Gas and Settlements processes within the UK, this could be a great role for you! Gas Settlements Analyst – […]

Added Yesterday

Data Architect

Job Reference: 2908_1606221834

  • Location

    St. Albans, England

  • Money

    £64000 - 74000 per annum

  • Contract

    Permanent

Data Architect Do you have experience in data architecture looking for the next step in your career? We are working with an exciting client looking for a Data Architect who will deliver big data solutions in a growing diversifying cloud based business. Data Architect- What will you do: Manage the data pipeline and ETL processes […]

Added Yesterday

Control Room Operator – Contract

Job Reference: 2830_1606215218

  • Location

    Watford, England

  • Money

    £17 - 17 per hour

  • Contract

    Contract

Control Room Operator – Contract A major business are searching for a Control Room Operator to join them on an initial 6 month basis. Are you a Control Room Operator: Experience working in a similar Control Room environment Strong IT skills – You will be using a number of systems within the role so IT […]

Added 5 days ago

Senior Customer Experience Manager

Job Reference: 2930_1605875195

  • Location

    South West England

  • Money

    £50000 - 55000 per annum

  • Contract

    Permanent

Senior Customer Experience Manager Do you have a strong background in customer engagement/experience? Are you able to think innovatively, and lead on CX strategy? Consult Energy are working with a forward-thinking client looking for a Senior Customer Experience Manager to join their team. Interested? Have a look at the below! Senior Customer Experience Manager – […]

Added 7 days ago

Water Planning Technician – Contract

Job Reference: 2830_1605697055

  • Location

    Watford, England

  • Money

    £17 - 17 per hour

  • Contract

    Contract

Water Planning Technician – Contract A major business are searching for a Water Planning Technician to join them on an initial 6 month basis. Are you a Network Technician: Experience or interest in the Water/Utilities industries Strong IT skills – You will be using a number of systems within the role so IT skills are […]

Added 17 Nov 2020

Portfolio Manager

Job Reference: 2926_1605632929

  • Location

    Surrey

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Portfolio Manager Do you have strong analytical skills and are a whiz on Excel, good experience in the Gas & Power Market and are looking for the next step in your career? Consult Energy are working with an exciting client looking for a Portfolio Manager to join their team. Interested? Have a look at the […]

Added 17 Nov 2020

Senior Energy Analyst

Job Reference: 2905_1605625363

  • Location

    Birmingham, England

  • Money

    £35000 - 40000 per annum

  • Contract

    Permanent

Senior Energy Analyst Do you have strong experience in analysing large data sets and are looking for the next step in your career? We are working with an exciting client looking for a Senior Energy Analyst to join their team. Interested? Have a look at the below! Senior Energy Analyst – What will you do: […]

Added 13 Nov 2020

B2B Regulation Manager (Contract + Remote)

Job Reference: 2923_1605261161

  • Location

    Birmingham, England

  • Money

    £1 - 2 per day

  • Contract

    Contract

B2B Regulation Manager (Remote + Contract) Do you have strong experience in license conditions and wider regulatory obligations within the B2B energy retail supply sector and are available for a contract role? Consult Energy are working with an exciting client looking for a B2B Regulation Manager to join them on an interim basis. Interested? Have […]

Added 12 Nov 2020

Gross Margin Manager

Job Reference: 2922_1605202109

  • Location

    Warwick, England

  • Money

    £46000 - 58000 per annum

  • Contract

    Permanent

Gross Margin Manager Do you have a full accountancy qualification? Have you had experience working for a Utilities supply business? Are you looking to take the next step in your financial career? Consult Energy are working with a forward-thinking client looking for a Gross Margin Manager to join their team. Have a look at the […]

Added 11 Nov 2020

Metering and Settlements Analyst

Job Reference: 2916_1605113245

  • Location

    West Midlands

  • Money

    £23000 - 26000 per annum

  • Contract

    Permanent

Metering and Settlements Analyst Do you have strong understanding of Settlements and Metering processes in the UK Energy sector? Are you able to problem solve, think innovatively, and work with excellent attention to detail? Consult Energy are working with a forward-thinking client looking for a Metering and Settlements Analyst to join their team. Interested? Have […]

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